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  • What are your business hours?
    Monday: CLOSED Tuesday: 10 am - 4:00 pm EST Wednesday: 10 am - 4:00 pm EST Thursday: 10 am - 4:00 pm EST Friday: 10:00 am - 4:00 pm EST Saturday: 10 am - 2 pm Sunday: CLOSED Please make an appointment or call first before stopping by, even during normal business hours. We may be out shipping packages, harvesting in the woods, or making product in the kitchen. We would be super sad if you took the time to come out and visit us and we missed you. Even if our business office is closed, you are always able to place orders online 24 hours a day, 7 days a week. PHONE: (517) 262-6392 EMAIL: If the answering machine picks up during business hours, we are probably making products... so please leave a message and we will get back to you! If you have placed a pick-up order you will be contacted when it is available. Pick-up times are during our Business Office hours of operation and by appointment.
  • Do you have a brick & mortar store?
    We have a small shop on our property at Lavender & Honey. This is where we also farm our land with herbs, tend to the herbs growing in our woods, and make our products. We do allow visitors to stop by and visit our property and shop but ask that you do so by appointment. We are not always here or available. We may be shipping out orders, tending to the gardens, harvesting in the woods or making product in the kitchen. We would be super sad if you came all the way out to visit and we missed you.
  • ​Are L&H products organic?
    Yes and no. Lavender & Honey prides itself in using certified organic, organic or sustainably sourced wildcrafted ingredients. All the ingredients we use are organically grown, but like us, not every product we use has gone through the certification process required by the USDA to have the organic label. Let us explain further: The definition of organic is food or other agricultural products that farming methods have produced or involving production without the use of chemical fertilizers, pesticides, or other artificial agents and sold to the consumer without adding unnatural preservatives, additives, coloring or synthetic agents. Organic farming strives to cycle resources, promote ecological balance, and conserve biodiversity. The definition of certified organic is food or other agricultural products that have gone through the certification process and meets the USDA’s organic standards. In the United States, it is required for producers to obtain special certification to label or market food and end products as organic. Wildcrafting, also known as foraging is the practice of harvesting plants from their natural or wild habitat for food or medicinal purposes. This is considered the “original” organic because commercial farming methods aren’t used, and the plants are grown in their natural state. Lavender & Honey is more concerned with how the companies we obtain our ingredients from are farming or wildcrafting, then if their crop has the certified organic label. To us, a non-certified farmer who uses organic practices, along with ethical and responsible harvesting methods produce the same quality, and in some cases better, ingredients as the certified, large-scale organic farmer. We don't believe the organic certification process is worth the significant price increase it would cause on our products. Instead, we choose every ingredient specifically and consciously, taking into account aspects beyond just being certified organic. Our commitment is providing affordable bath & body and holistic healing products created with pure, safe ingredients as nature intended.
  • What are Therapeutic Blend Oils?
    Therapeutic blending focuses on creating a blend that aids with a specific emotional or physical ailment. It concentrates specifically on the therapeutic outcome of a certain ailment and offering a pleasing aroma.
  • Are Lavender & Honey Essential Oils Therapeutic Grade?
    At Lavender & Honey, we take great pride in providing 100% pure therapeutic grade essential oils. They are steam distilled or cold pressed directly from flowers, leaves, bark, roots, and wood without any adulteration or synthetic additive. We believe the purest oils from nature are best for health and harmony. We only source our essential oils from reputable distillers that keep sustainability at the heart of their work. We buy in small quantities to preserve freshness from organically grown plants. We have access to the batch number, distillation date and GC/MS reports verifying the oils are pure and unadulterated. Each blend we formulate is made in the purest form possible with the only additive being the carrier oil.
  • Why did my solid product turn liquid?
    All of our products are made with natural ingredients and work best when kept at room temperature. Body butters and any coconut oil based products may liquify in warm temperatures, but don’t worry it won’t alter the quality. If you prefer your product more solid, pop it in the fridge for a bit.
  • Why did my liquid product turn solid?
    Products may also solidify or get chunky in lower temperatures. No worries! If you prefer your product on the softer side, run the bottle or jar under warm water for a minute or so to soften, then stir and use as normal.
  • I have acne-prone/oily skin. Can I use L&H products on my face and body?
    Contrary to popular belief, adding natural oils to a skincare routine can actually help to balance your skin and reduce the appearance of acne. Conventional oil-free acne solutions often use harsh drying chemicals that dehydrate, and because of this, the skin increases its sebum production in an attempt to balance and restore hydration. Your natural oils can’t properly secrete when skin is dehydrated, causing dirt and impurities get stuck in pores. Coconut oil and other natural oils effectively penetrate the skin to dissolve hardened sebum, tighten pores, and keep your skin healthy, balanced, and clean. Please check with your dermatologist before replacing any medications with L&H products.
  • Do L&H products contain fragrances?
    L&H does not add synthetic or unnatural fragrances. All products are made from pure ingredients left in their most natural state possible. Any scent added to a product is from essential oils, herbs, or oil infused with herbs.
  • Do L&H products offer sun protection?
    L&H products are not tested for SPF. We strongly recommend wearing sunscreen in conjunction with your Lavender & Honey products.
  • Do L&H products contain silicones, sulfates, parabens, phthalates, etc?"
    No. Our products are not made with any toxic or harmful ingredients. L&H products are pure, safe, and simple through and through!
  • Do you offer samples of your products?
    We do at times offer samples of newly released products or special promotion products. If you would like to know when these are available it is recommend sign up for our newsletter and/or follow our Facebook page.
  • Do you have any promo codes?
    We do not have promotion codes. We hold specials and sales regularly throughout the year. Be sure to sign up for our newsletter and follow us on social media to keep updated on these events.
  • Are L&H products cruelty free?
    Absolutely! We love animals and would never dream of testing on any of our furry friends.
  • What is the shelf life of L&H products?
    Our products are always handcrafted in small batches to ensure freshness and consistency with safe and natural ingredients and never compromised with unnatural preservatives. As such, each has a shelf life of approximately 1 year. Although there are natural preservatives within the chemical structure of natural ingredients, they are nowhere near as potent as the synthetic preservatives used in commercial products to prolong shelf-life and are therefore able to sit on the shelves of stores for many years. Since we use no preservatives or chemical stabilizers, the more important question is, "how long will the product last once it has been opened? Once opened, skin care products become exposed to dirt and microorganisms (bacteria, yeasts, and molds) that are found in the air and on the skin. As soon as you open and begin to use any product, simply the way in which you use it will affect its lifespan. There are many factors that can affect the lifespan of a product. If a product is discolored, has an unpleasant smell or looks odd, the product should not be used and should be discarded. Each time you place your warm fingers into a tin or jar, you melt some of the butter which can change the consistency of the product. Fingers also introduce bacteria and other contaminants into the product. If a product has not been stored properly, for example, if the lid has been left off for long periods of time, the product may ‘go off’ before the period after opening has passed. As scented products age, some of the natural essential oil scent may be lost. Pure essential oils just do not have the staying power of synthetic fragrance oils. Over time, natural colors may also fade.
  • Are L&H products gluten-free? Do L&H products contain any nut oils?
    Our products are always gluten- free. Some of our items contain almond oil, and some of our essential oil blends use almond oil as a carrier oil. Have a nut allergy? No problem. We custom create products for our clients. We can omit the almond oil and replace it with another type of oil if needed. Customers with allergies should review our ingredients with their healthcare provider before purchasing. To view a product's ingredients, find that particular item on the “Shop” page, choose the product you are interested in, the full ingredient list is on the the right-hand side.
  • Can I use more than one discount code at checkout?
    Our system only allows one discount code per order. If you have more than one code, please apply whichever saves you the most.
  • How can I check the status of my order?
    You will receive a confirmation email once your order has been placed and then again once your package has shipped. This second email will contain any tracking information you need to keep an eye out for your Lavender & Honey order. For any other questions, please feel free to reach out to us at or 517.262.6392.
  • Are Lavender & Honey orders one-time purchases?
    Yes, orders at Lavender & Honey are one-time purchases. We will not send or charge you for any product that you haven’t ordered yourself.
  • When do I receive my gift card?
    Immediately. Gift cards are digital and will be emailed to the email address used during checkout. If you are ordering a gift card for someone else, just forward them the gift card email.
  • Can I use my gift card more than once?
    Yes, you can continue using a gift card as long as there is a remaining balance.
  • Does Lavender & Honey ship internationally?
    At this time L&H only ships within the United States.
  • What shipping methods are available?
    Standard delivery, expedited delivery, and rush service options are all available at checkout. For detailed shipping information go here.
  • How soon after I place my order will my product ship?
    Each order is packed with love, so please allow 1-2 business days for your order to be processed. Orders placed Monday - Friday before 1:00 PM EST will begin processing the same day. Orders placed Friday after 1:00 PM EST through Sunday will begin processing the first business day. You will receive an email with tracking information the day your order ships.
  • How can I edit an incorrect shipping address?
    Please call us at 517.262.6392 as soon as possible so that we can update your address accordingly.
  • What forms of payment do you accept?
    We accept all major credit cards and PayPal.
  • Can I return my products if I am unsatisfied?
    Your satisfaction is our goal and we truly believe that you will love our products, but if you are unhappy, please let us know. We want you to have a positive experience and be completely satisfied. If you are not completely satisfied with your Lavender & Honey purchase please return it within 14 days of purchase for a full refund or exchange. Products must be returned in new or gently used condition. We monitor returns for abuse and reserve the right to limit returns or exchanges including those with or without proof of purchase. We will exchange products if they are defective or damaged. If you would like to return a product or exchange a damaged/defective product, give us a call at 517-262-6392 or email at and we will give you instructions. Lavender & Honey Herbal Apothecary is not responsible for any individual reaction to any particular ingredient. Each product description on our website includes a complete list of ingredients. People with sensitivities to any listed ingredient should not use the product. In case you are in doubt always try an allergy patch test and if at any time irritation occurs, discontinue use of the product.
  • What items are non-refundable?
    Any items marked as final sale and gift cards, as well as any free or promotional items with retail value.
  • What if a product arrives broken or damages?
    We try our best to pack our products carefully so that they are protected during the shipping process, however, once they leave our facility, it is hard to know how carefully they are handled. If you have received a product that arrived damaged or broken, please contact our business office so that we can remedy the situation. Your satisfaction is our goal. Contact us during business hours by phone (517) 262-6392 or send us an email.

If you still have not found what you are looking for on our natural health and wellness site give contact us via phone or email and we would be happy to help you.


Disclaimer: All Lavender & Honey products are not intended to diagnose, treat, cure, prevent or mitigate any disease(s). Products and statements made on this website have not been approved by the U.S. Food and Drug Administration. The information on this site is general in nature and is not meant to substitute the advice provided by a physician or other healthcare professional. You should not use the information contained herein for diagnosing or treating a health problem or disease, or for prescribing any medication. If you have or suspect a medical problem, promptly contact your health care provider. Items are intended for external use unless otherwise stated.

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